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These are the issues that were covered during the drop in session.
The session was recorded, timestamps for each section are listed so you can navigate straight to the part of the video that you require (video will be uploaded week commencing 7th April).
1. Bitesize support videos. 1.45
The first video has now been added into the support site. You can view this here: Moving trusts - what do I need to do? (Learner) : Digital Learning Solutions Support Portal. More videos will be coming over the next few weeks.
2. Update to competency frameworks microsite. 3.00
There will be an update to the support microsite to make it easier to find support articles based on your role in the system. This will be a gradual change over the next couple of months.
3. Improvements to final sign off. 3.45
We know that final sign off is an area that has been causing difficulty for some people. We have some improvements planned in this space which will allow educator/managers to change the role they perform against a learner. It is likely to be around June when these will be implemented.
4. Tableau non-identifiable dashboard. 7.41
This is now available for centres to test. Please contact us if you would like to take part in the testing. In future there will also be an identifiable data dashboard which will allow you to drill down in detail for individual learners; this is still in development and will be available soon.
4.1 Is the dashboard mandatory? 21.31
The dashboards are optional but we suggest you use them due to the detailed reporting they will give you. It will give you the opportunity to Benchmark your performance against others around you e.g. at a regional level. You could also use the information to make strategic decisions to deploy resources, or focus on a particular area, based on the intelligence. Once the identifiable dashboard is available then you will be able to view learner progress without having to go round departments do track down individuals, as you can log on wherever you are.
5. Categories - those on the Healthcare Support Workers framework are struggling to find people to submit their competencies to. 31.30
This sounds like an issue with staff being assigned to the Registered Clinical Frameworks category, rather than All. Changing this should allow staff to see the assessor they need to send their competencies to.
5.1 Has something changed in the system as the category an individual was assigned to had changed. 32.41
Nothing has been changed it the system. It is possible that someone else within the centre may have updated the category.
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Technical Drop-In 1st April 2025
Modified on Thu, 3 Apr at 4:45 PM