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  4. Deactivating and reactivating delegate accounts
  5. Deactivating and reactivating delegate accounts

    Modified on Thu, 28 Mar at 3:50 PM

    • When a delegate no longer requires access or has left the organisation their registration account can be deactivated. When a delegates account is deactivated, they can no longer enrol on any new courses.

      We are in the process of developing the functionality to move a delegate’s organisation (this should be available approximately January 2023)

      1. Go to Centre dashboard (in Tracking System application)

      2. Select Delegates

      3. Search For the delegate

      4. Select Expand to view the delegate registration card

      5. Select Manage delegate

      6. Select Deactivate account

      7.  The delegate card is now tagged as Inactive

      To reactivate the account:

      8. Select Reactivate account

      If you can't find your inactive delegate when searching, make sure you’re not filtering for Active delegates only (Click red Clear filters button).

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